Sunday, December 23, 2007

Worst user feedback ever

I don't use that title lightly. Over the weekend, I called someone who uses "ring back tones." Instead of hearing a ring, I heard a song. Granted, it's a clever idea, but to replace feedback that has been conditioned into callers for years is insane. Instead of thinking someone will pick up, I wondered if I got the number right, and not even by my own choice, a la ring tones.

Never inflict "nifty" on people at the expense of usability.

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